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Romy
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Asked in Teams chat. Solved right there.

  • Resolves 75% of user requests directly in Teams chat
  • No call, no ticket number, no long back and forth
  • Manages software, hardware, and mobile

Based on an analysis of more than 100,000 IT tickets.

Your people message Romy in Teams — forgotten password, missing access, sluggish laptop. Romy solves it in the same chat it was asked in. Nobody waits for a callback, nobody gets a ticket number instead of an answer.

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Support

Romy at a glance

Three areas — the same structure as the navigation. From platform to resources for IT decision-makers.

Who works with Romy today

Two environments, one pattern: more systems and sites than the IT team has hands.

Management consultancy

100+ consultants, Germany and international

Almost everyone works remotely at demanding clients. No office where someone can just look at a laptop.

Device problems surface before they show up in a client meeting — with nobody on site.

Scale-up in travel

160 employees

Grown out of three merged companies, with a correspondingly heterogeneous landscape across the entire service and distribution level.

The consolidation becomes visible and steerable instead of quietly turning into a permanent collection of special cases.

What Romy already does today

Four areas where Romy delivers concrete outcomes today — not feature promises.

DEX

Device issues are detected before they become tickets. The DX Score makes user experience measurable — and remediation is targeted.

Cost

Unused licenses become visible, double allocations are detected. FinOps decisions based on real usage data, not estimates.

Support

Requests are resolved, not forwarded. Password resets, access requests, and device fixes end with results — not ticket numbers.

Access & Identity

Joiner, mover, and leaver processes run through — without manual routine in Entra ID. Permissions match status, revokes are traceable.

One layer above your Microsoft environment

Romy is not another console or chatbot. She orchestrates Entra ID, Intune, and M365 as a connected environment — reads signals, proposes actions, and executes them after approval. You keep control. Romy handles execution.

Integrations

Romy works on the systems you already operate.

  • Microsoft Entra ID

    Identity, groups, Conditional Access, MFA.

  • Microsoft Intune

    Device compliance, remediation, inventory.

  • Microsoft 365

    Licenses, Exchange, SharePoint, Teams.

  • Microsoft Teams

    Approvals, notifications, self-service.

Trust through control

Romy acts — but never without your knowledge. Every action is traceable and bounded.

  • Approval principle

    Nothing sensitive without one-tap human approval. Blast radius and confidence are always visible.

  • Audit trail

    Every action, every approval, every rejection — logged for audit.

  • Auto-revoke

    Temporary permissions expire automatically. No permission graveyards.

  • No privilege escalation

    Romy operates with fixed scopes. She cannot do more than you allow.

  • EU hosting

    Data processing in European data centres. No US cloud mandate.

  • GDPR & NIS2

    Privacy by design. NIS2 evidence packs for audit requirements.

What Romy costs

Romy is billed per executed action, not per seat. Automate little, pay little — automate a lot, and you save proportionally more time.

  • No per-employee licence, no minimum commitment
  • Reading and analysing is free — you pay for what Romy actually executes
  • Every action is logged with timestamp and trigger, so the invoice is verifiable

The model is settled; we are finalising the tiers with our first customers. Talk to us if you need a firm number for your case.

See Romy in your environment

30 minutes, no sales show. We demonstrate the approval moment on real Microsoft systems.

Test Romy