What Romy handles for you
You write to Romy in Teams the way you would write to a colleague. Romy shows you what happens first and acts only after you confirm. Then Romy checks whether it worked.
Devices
Your laptop is slow or needs a restart. Romy checks and restarts it once you confirm.
Browsers & apps
Chrome or Edge show old pages or freeze. Romy clears the cache, passwords and bookmarks stay.
Clear the Chrome cache
„Clear chrome cache“after you confirmWindowsClose Chrome and clear the cache
„Chrome is frozen“after you confirmWindowsClear the Chrome cache (Mac)
„Clear chrome cache“after you confirmMacClear the Chrome cache (Linux)
„Clear chrome cache“after you confirmLinuxClear the Edge cache
„Clear edge cache“after you confirmWindowsClose Edge and clear the cache
„Edge is frozen“after you confirmWindows
Teams & Outlook
Teams does not load or Outlook does not sync. Romy clears the Teams cache and checks the Outlook offline data.
Diagnostics
Wi-Fi, updates, BitLocker, certificates. Romy reads on the device and changes nothing.
Check network and Microsoft 365 reachability
„No internet connection“reads onlyRead the status of Windows Update and Office
„Are updates missing“reads onlyCheck enrollment (Entra, Intune, BitLocker, Defender)
„Is my laptop in intune“reads onlyRead device certificates and driver errors
„Driver problem“reads only
What Romy does not do
Romy always declines some requests, with the same answer. There is no card and no button for them.
„Wipe my device“
I can't do that for you: Romy does not wipe a device, reset it to factory settings or remove it from management. Please contact your IT for that. What I can do instead: check how your device is doing and how it is managed. Read only, without changing anything.
„Uninstall teams“
I can't do that for you: uninstalling programs is not something Romy offers. Please contact your IT for that. What I can do instead: check how your device is doing. Read only, without changing anything.
„Install slack for me“
I can't do that for you: installing software is not something Romy offers. Please contact your IT for that. What I can do instead: check how your device is doing. Read only, without changing anything.
„Disable defender“
I can't do that for you: I don't turn off BitLocker, Defender, the firewall or Intune. They protect your device and the data on it. Please contact your IT for that. What I can do instead: check how your device is managed and protected. Read only, without changing anything.
„Delete all my emails“
I can't do that for you: I don't delete emails or mailboxes. Please contact your IT for that. What I can do instead: check why Outlook is stuck. Read only, without changing anything.
„Reset my password“
I can't do that for you: Romy does not reset passwords, PINs or sign-ins. Please contact your IT for that. What I can do instead: check how your device is doing. Read only, without changing anything.
„Delete user account“
I can't do that for you: I don't create, delete or block user accounts. Please contact your IT for that. What I can do instead: check how your device is doing. Read only, without changing anything.
„Make me local admin“
I can't do that for you: I don't grant admin rights or roles. Please contact your IT for that. What I can do instead: check how your device is managed. Read only, without changing anything.
Taken from Romy's product language, version 1.3.0
Start read-only, then decide
Romy Diagnostics reads your Microsoft environment and changes nothing. Acting comes only with Romy Engage and your consent.