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Microsoft Partner
Romy
All use cases · Teams & Outlook

Teams does not load? Romy clears the Teams cache, after you confirm.

You write to Romy in Teams the way you would write to a colleague. Romy shows you what happens first and acts only after you confirm. Then Romy checks whether it worked.

How you write to Romy

Teams does not load

Also in German

Teams lädt nicht

Teams Cache leeren

after you confirm
Windows

What Romy shows you first in Teams

Confirm fix

Clear the Teams cache

How it runs
  1. You confirm.
  2. Romy instructs the Romy app on the device, otherwise Intune.
  3. Romy checks and sends you the result.
What happens
The local Teams cache is cleared. Only if Teams is closed. If Teams is running, nothing happens. Teams rebuilds it on the next start; that takes a little longer, and personal Teams settings may be reset.
What stays
Chats, files, calendars and channels live in Microsoft 365 and are not affected. Microsoft makes no promise for this path about whether you have to sign in again, so Romy does not promise it either.
Undo
Nothing needs to be undone.
Path
through the Romy app on the device if it is active there, otherwise through Intune
How Romy checks
Afterwards Romy reads the Romy app's run report.

Is this what you want?

Or rather

What Romy does not do

Romy always declines some requests, with the same answer. There is no card and no button for them.

  • „Uninstall teams“

    I can't do that for you: uninstalling programs is not something Romy offers. Please contact your IT for that. What I can do instead: check how your device is doing. Read only, without changing anything.

Start read-only, then decide

Romy Diagnostics reads your Microsoft environment and changes nothing. Acting comes only with Romy Engage and your consent.